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Last Revised: October 29, 2013
GROVEUS Subpoena Policy/Attorney Tips
GROVEUS's Privacy Policy prohibits the release of customer or account
information without express permission from the customer, except when
required by law, to conform to the edicts of the law, or to comply with
legal process properly served on GROVEUS or one of its affiliates. GROVEUS
is a reseller for Wild West Domains, LLC ("Wild West"). The products and
services offered by GROVEUS may not all originate from Wild West. Wild West
is unable to provide information regarding customer use of non-Wild West
products and services.
If you seek the identity or account information of a GROVEUS customer in
connection with a civil legal matter, you must fax, mail, or serve Wild West
with a valid subpoena.
Submission of Subpoenas
Wild West is headquartered in Scottsdale, Arizona and all civil subpoenas
should be served at that location or mailed to:
Compliance Department
Wild West
14455 N. Hayden Road
Suite 219
Scottsdale, Arizona
85260
Alternatively, the civil subpoena can be faxed to:
(480) 624-2546
Attn: Compliance Department
Notice to Customer and Response Time
Upon the receipt of a valid civil subpoena, Wild West will promptly notify
the customer whose information is sought via e-mail or U.S. mail. If the
circumstances do not amount to an emergency, Wild West will not immediately
produce the customer information sought by the subpoena and will provide the
customer an opportunity to move to quash the subpoena in court. Wild West
reserves the right to charge an administration fee to the customer by
charging the Payment Method the customer has on file with Wild West.
Fees for Subpoena Compliance
Wild West will charge the person or entity submitting the civil subpoena for
costs associated with subpoena compliance. Payment must be made within
thirty (30) days from the date of receipt of the Wild West invoice. Checks
should be made out to Wild West.
Wild West's subpoena compliance costs are as follows:
- Research - $75.00/hour
- Federal Express - Cost as Billed
- Copies - $.25/page
Policies Regarding E-mail
Wild West will not produce the content of e-mail, as the Electronic
Communications Privacy Act, 18 U.S.C. §2701 et seq., prohibits an electronic
communications service provider from producing the contents of electronic
communications, even pursuant to subpoena or court order, except in limited
circumstances. Wild West's e-mail servers do not retain deleted or sent
e-mail.
Wild West reserves the right to request a copy of the complaint and any
supporting documentation that demonstrates how the Wild West e-mail address
is related to the pending litigation and the underlying subpoena.
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