Job Description

We are looking for a motivated and customer-focused Telecaller to join our Customer Support team. The ideal candidate will be responsible for handling inbound and outbound calls, assisting customers with their queries, providing product/service information, and ensuring a high level of customer satisfaction.

Eligibility

Key Responsibilities:

• Handle customer calls professionally and efficiently.
• Respond to customer inquiries, complaints, and support requests.
• Provide accurate information about products and services.
• Maintain customer records and update call details in the system.
• Follow up with customers regarding pending issues or feedback.
• Achieve daily and monthly call targets.
• Coordinate with internal teams to resolve customer concerns.
• Maintain a positive and empathetic attitude during interactions.

Required Skills:

• Good communication and interpersonal skills.
• Basic computer knowledge and typing skills.
• Ability to handle customer queries patiently.
• Strong problem-solving and convincing abilities.
• Ability to work in a team environment.

Qualification:

• Minimum 12th Pass / Any Graduate.
• Previous telecalling or customer support experience is preferred but not mandatory.

Benefits:

• Friendly work environment
• Performance-based incentives
• Career growth opportunities
• Training and development support